Return & Refund Policy

Last updated: July 11, 2026

1. The 30-day window

If your lamp isn't right for your space, you may return it within 30 days of the delivery date for a full refund of the product price. The 30-day window starts on the day your tracking shows the parcel as delivered.

2. Return conditions

To be eligible for a return, the lamp must be:

• Unused and in the same condition you received it,
• In its original packaging with all parts, cords, shades and accessories included, and
• Accompanied by your order number.

It's fine to have plugged the lamp in to see the light — that's how lamps should be judged. "Unused" means not installed, mounted, modified or damaged.

3. How to start a return

• Email contact@prosperityshoppe.com with your order number and the item you'd like to return.
• We'll reply within one business day with return instructions and the return address.
• Pack the lamp securely in its original packaging and ship it back using a tracked service.

4. Refunds

• Once we receive and inspect your return, we'll email you to confirm approval.
• Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
• If a return arrives damaged due to insufficient packaging, or with missing parts, we may issue a partial refund reflecting the item's condition.

5. Damaged, defective or incorrect items

If your lamp arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos of the product and packaging. In these cases we'll cover everything: your choice of a free replacement or a full refund, with no return shipping cost to you.

6. Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the lamp you'd like instead. If you'd prefer a direct exchange, email us and we'll do our best to arrange it.

7. Non-returnable situations

• Returns requested more than 30 days after delivery.
• Items that have been installed, modified, or damaged through use.
• Items returned without prior authorization — please always email us first so we can track your return properly.

8. Return shipping costs

For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or incorrect items, we cover all return costs.

9. Questions

Unsure whether your return qualifies? Just ask — email contact@prosperityshoppe.comand we'll sort it out together.